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Elevate Counselling Ltd respects your privacy and is required to adhere to the New Zealand Privacy Act 1993. 


Confidentiality around Counselling Sessions

Any contact you have with Elevate Counselling will be kept confidential with the following exceptions:


  1. Counsellors are required under the New Zealand Association for Counsellors (NZAC) Code of Ethics to report to an external supervisor. Some cases of the Counsellors choosing, may be discussed however, this is to ensure you get the best possible service.

  2. Confidentiality may be broken if we believe that yourself or another person/child is at serious risk of harm, or if we have concerns about abuse or neglect.

  3. Your permission will be asked first before collaborating with other agencies if required.

You have the right to access any of your information or notes held by Elevate Counselling Ltd. Any information held will be kept securely and in such a way as to ensure confidentiality. 


Complaints Procedure

  • If you have a complaint with your counsellor you are welcome to bring along a support person to discuss this directly. Our desire is to provide you with safe and respectful care. 

  • If you would like to put the complaint in writing, please email You will receive a written reply within two weeks.

  • If you feel your complaint has not been adequately dealt with, you can lodge a formal complaint with NZAC. Please see attached link


Cancellation Policy

If it is necessary to cancel your scheduled appointment, we request you call or text as soon as possible. Your early cancellation will give another person the possibility to have access to this appointment time. 


No Show Policy

A ‘no show’ is someone who misses an appointment without cancelling it 24 hours in advance. No shows inconvenience everyone, especially if the counsellor has travelled to the scheduled ‘Walk & Talk’ destination. 


A failure to present at the time of a scheduled appointment is recorded in our appointment schedule as a ‘no show’. The client will be contacted and will have the opportunity to reschedule. However, if there is a second ‘no show’ in any future scheduled sessions, the client will be billed the cost of a full counselling session.

Online Privacy Policy

This online privacy policy below applies only to information collected through our website and not to information collected offline.

What information do we collect?
We collect information from you when you fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address and phone number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service.

  • To contact you at your request.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Do we use cookies?
Yes, cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow), that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here.

Your Consent
By using our site, you consent to our website privacy policy.

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